Your Satisfaction is Our Priority

1. Cancellation Policy

You may cancel your order within 24 hours of purchase. After 24 hours, the order enters processing and cannot be cancelled. To cancel, please contact our customer support team immediately.

2. Refund Eligibility

We offer refunds for the following reasons:

• Product defects or damage upon delivery
• Order cancelled within 24 hours
• Incorrect item shipped
• Service not delivered as promised

3. Return Process

To initiate a return, please follow these steps:

• Contact our support team within 30 days of delivery
• Provide your order number and reason for return
• Receive return shipping instructions
• Ship the item back in original condition
• Receive refund upon inspection

4. Refund Timeline

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method. Please allow an additional 3-5 business days for the funds to appear in your account.

5. Non-Refundable Items

The following items are non-refundable:

• Digital products or services after download/access
• Custom or personalized items
• Items purchased on clearance or final sale
• Items damaged due to customer misuse

6. Shipping Costs

Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.